Trust is built, not declared.

Host verification

Every host joining Voyino goes through a four-step verification process:

1. 1.
   Personal identity check

   Official ID (national card, passport, driving licence) verified by our team.

2. 2.
   Host status check

   Proof of ownership or management of the property (title deed, commercial lease, management contract).

3. 3.
   Cross-account check

   Confirmation that no other suspicious account is linked to the same identity or property.

4. 4.
   Logged decision

   Approval, reasoned rejection, or a request for more information. Every verification decision is logged and auditable.

Verification takes 24 to 72 hours. Once approved, the host can publish listings. Verified hosts display an "Identity verified" badge on their profile.

Protected payment

Voyino holds the payment until after the traveler arrives — a mechanism that protects both sides.

Here is how it works in practice:

1. 1.

   The traveler books and pays the full amount (nights + traveler fee).

2. 2.

   The payment is held by Voyino — the host does not receive it immediately.

3. 3.

   The host receives booking confirmation and the guarantee that the payment is secured.

4. 4.

   The traveler arrives and checks in.

5. 5.

   24 hours after check-in, if no dispute is raised, the payment is released to the host account.

6. 6.

   If something is wrong (property not as described, access refused, undisclosed conditions), the traveler can raise a dispute within 24h. Our team steps in to arbitrate.

It is our shared guarantee. For the traveler, it ensures they do not pay for a service that will not be delivered. For the host, it ensures no traveler can disappear without paying.

Payment security

Voyino never stores banking details directly. Payments are processed by:

• FedaPay for Mobile Money (Flooz, T-Money, MTN, Moov) — a licensed West African PSP, compliant with BCEAO regulations.
• PCI DSS card processors for bank cards (Visa, Mastercard).

All communication between your browser and Voyino is encrypted over HTTPS (TLS 1.3).

Listing moderation

Before a listing becomes publicly visible, our team moderates it:

• Checking that photos show real spaces (no images lifted from other sites)
• Checking that the description is honest and detailed
• Validating legal information (capacity, declared amenities)
• Checking that rates are consistent with the local market

Anti-fraud policy

We use automated and human mechanisms to detect suspicious behaviour:

• Repeated payment attempts with different cards
• Serial account creation from the same addresses
• Duplicated listings
• Obviously fake reviews (bought or written in bulk)

Any reported account or listing is suspended during the investigation. Where fraud is confirmed, the account is permanently banned.

What to do if something goes wrong

Your data privacy

Voyino complies with the European GDPR and Togolese personal data protection regulations.

• No sale of your data to third parties
• No targeted advertising built from cross-referenced data
• Hosting in Europe (Germany)
• Account deletion completed within 30 days on request
• Notification within 72h in case of a security incident