Contact

How to reach us.

Email remains our main channel. Our team is based in Lomé, West Africa (UTC+0). We reply within 24 working hours — Monday to Friday, 9am–6pm Lomé time.

Write to the right address

Travelerssupport@voyino.com

Any question about a booking, a payment, a cancellation, or a dispute during a stay. For an emergency mid-stay, put "URGENT" in the subject line — we reply within 2 hours during opening hours.

Hosts & hotel partnershipslea@voyino.com

You run a hotel, a guest house or an aparthotel in West Africa and want to join Voyino? Our Hotel Partnerships Manager, Léa Adigo, will walk you through the platform on a 15-minute video call.

Press, institutions & strategic partnershipsm.katala@voyino.com

Voyino management · M. Katala · KATALUXE SARL U

Anything elsecontact@voyino.com

General information, group quote requests, suggestions, bug reports.

Legal details

CompanyKATALUXE SARL U
Legal formSingle-member limited liability company (Togo)
Business registryTG-LFW-01-2025-B13-01323
Share capital1,000,000 FCFA
Registered officeZone Portuaire, Lomé, Togo